pk345 FAQ – Your Questions Answered for Pakistan

Go to pk345.click/register, fill in your full name, Pakistani mobile number, email address, date of birth, and city. Set a password, confirm you are 18 or older, accept the Terms and Conditions, then submit. An OTP will be sent to your mobile number — enter it to activate your account. The whole process takes under 2 minutes.

Yes, completely free. Creating a pk345 account costs nothing. There are no signup fees, no monthly charges, and no requirement to deposit before you explore the platform. You only spend money when you actively choose to make a deposit to play.

No. pk345 enforces a strict one account per person policy. Duplicate accounts identified by matching CNIC, mobile number, email, device fingerprint, or payment method are closed permanently. Any balances in duplicate accounts are forfeited. If you have lost access to your original account, contact pk345 support rather than creating a new one.

For standard play and low-value withdrawals, no documents are needed beyond your mobile OTP verification at signup. For higher-value withdrawals or if a security review is triggered, pk345 will request a clear photograph of your CNIC (both sides) and a selfie. The review typically completes within 24 business hours. Documents are handled per our Privacy Policy.

Contact pk345 support via live chat or email at support@pk345.click. Because your mobile number is tied to login OTPs and withdrawals, changing it requires identity verification (CNIC). Email changes are simpler — we verify your current email via a confirmation link before updating it. Both changes are typically processed within a few hours during business days.

You must be 18 years of age or older to register and play at pk345. This is a hard requirement — age is verified against your date of birth at registration and can be further verified using your CNIC if requested. Accounts confirmed to belong to persons under 18 are closed immediately and any balance is refunded to the associated payment method.

On the pk345 login page, click "Forgot your password?", enter your registered Pakistani mobile number, and an OTP reset code is sent to that number. Enter the OTP, choose a new password, and you are back in. The whole process takes under 3 minutes. Alternatively, switch to OTP login — it lets you sign in without any password at all.

Accounts are temporarily locked after 5 consecutive failed password attempts within 30 minutes. The lock lifts automatically after 30 minutes. If you believe someone else attempted to access your account, contact pk345 support via live chat immediately — our security team will investigate and help you secure the account. Do not attempt to circumvent the lock by creating a new account.

Check that your registered number has network coverage and is not in Do Not Disturb mode. OTPs from pk345 arrive within 60 seconds under normal conditions. After 60 seconds, use the "Resend OTP" option. If three resends fail, try switching your phone to Airplane mode for 10 seconds then back — this refreshes the network connection. Still no luck? Contact pk345 live chat support for manual verification.

Yes — use the "Keep me signed in" option on the login form. This stores a persistent session token on your device. For security, if your device is inactive for 30 days or if you log in from a new device, you will be asked to re-authenticate. We strongly recommend only using "Keep me signed in" on a device that is exclusively yours and protected by a screen lock.

pk345 accepts Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer (IBFT), Visa card, and Mastercard. All transactions are processed in Pakistani Rupees (PKR). No currency conversion or foreign transaction fees apply. New payment methods are added regularly — check your pk345 account Deposit section for the latest options.

The minimum deposit at pk345 is Rs 500. This applies to all payment methods including Easypaisa, JazzCash, and bank IBFT. There is no maximum deposit limit set by pk345 — though your individual bank or wallet may impose its own daily transaction limits.

Easypaisa and JazzCash deposits credit instantly — your pk345 balance updates before the confirmation screen finishes loading. NayaPay and SadaPay also credit within a few seconds. Bank IBFT transfers typically credit within 15 to 30 minutes during business hours, and up to 2 hours at night or on weekends. Visa and Mastercard deposits credit within 5 minutes. If a deposit has not credited after the expected time, contact support with your transaction reference number.

First, refresh your pk345 account balance and wait the full expected credit time for your payment method (see above). If it has still not appeared, go to the Transactions section of your account to check if a pending deposit is showing. If nothing appears there either, contact pk345 support via live chat and provide your pk345 account mobile number, the payment method used, the PKR amount, the time and date of the transaction, and your Easypaisa/JazzCash/bank transaction reference number. Our finance team investigates all missing deposits within 2 business hours.

pk345 does not charge any fees on deposits. The full PKR amount you send is credited to your balance. Your bank or mobile wallet may charge their own transaction fee on their end — this is outside pk345's control. Check with Easypaisa, JazzCash, or your bank for their applicable charges before transferring.

Log in to your pk345 account, go to "Withdraw", select your registered payment method, enter the PKR amount, and confirm with your account PIN or an OTP. Withdrawals are processed to the same payment method you used to deposit. The minimum withdrawal is Rs 500. Easypaisa and JazzCash withdrawals typically complete within 30 minutes; bank IBFT within 2 to 4 hours on business days.

Common reasons for a delayed withdrawal include: your account is pending identity verification (CNIC required), your withdrawal amount includes bonus funds that have not yet met the wagering requirement, your withdrawal was submitted outside business hours for bank IBFT, or a routine security review was triggered. Log in to pk345 and check your Withdrawal History for a status note. If the status shows "under review" for more than 4 hours, contact support with your withdrawal reference number.

pk345 does not charge withdrawal fees for standard withdrawals. However, if you withdraw without having met your deposited amount's minimum activity requirement (placing at least one qualifying bet), a processing charge may apply. VIP Club members enjoy priority processing and zero fees on all withdrawals regardless of amount. Check the VIP Club page for tier-specific details.

New pk345 members receive a 200% match on their first deposit. Deposit Rs 1,000 and receive Rs 2,000 in bonus funds — Rs 3,000 total to play with. The bonus is credited automatically on your first qualifying deposit (minimum Rs 500). No promo code is required. The bonus carries a 20× wagering requirement and expires 30 days after it is credited. Register now to claim yours.

It means you need to place bets totalling 20 times the bonus amount before the bonus can be converted into withdrawable cash. Example: if you receive Rs 2,000 in bonus funds, you need to wager Rs 2,000 × 20 = Rs 40,000 in total across qualifying bets. Sports bets (including PSL), Aviator, and Teen Patti all count at 100%. Virtual Sports count at 75%. The running total is visible in your account bonus tracker after you log in to pk345.

Bonus funds at pk345 expire 30 days after they are credited if the wagering requirement has not been met. Expired bonuses are automatically removed from the account. If you believe your bonus expired before the stated 30-day period, contact support with your account details and we will investigate. Your real-money balance is never affected by bonus expiry — only the bonus portion is removed.

Yes. Existing pk345 members receive personalised reload bonuses, free bet offers, and tournament cashback deals based on their playing history. These offers are only visible after you log in to your account — they are not advertised publicly. PSL season brings dedicated betting bonus campaigns. VIP Club members receive exclusive tier-specific promotions including higher match bonuses and weekly cashback. Check your promotions tab regularly after logging in to pk345.

pk345 covers every PSL match with pre-match and live in-play betting. Available markets include Match Winner, Total Runs Over/Under, Highest Opening Partnership, Top Batsman, Top Bowler, Man of the Match, First Six Overs Run Total, Method of Next Dismissal, same-match parlays, and more. New markets are added throughout the PSL season. Visit the PSL Betting page during the season for the full market list.

Yes. pk345 offers ball-by-ball live in-play betting on PSL matches. Odds update in real time throughout the match. You can bet on the next over total, next wicket method, current run rate versus projected total, and many more markets as the game unfolds. In-play betting markets are only available while the match is live — they open at the toss and close when the result is confirmed.

If a PSL match is abandoned before the minimum overs required for a result (as per PSL and ICC rules), all pre-match bets on the match outcome are voided and stakes are returned to your pk345 balance. In-play bets placed after the abandonment threshold are settled on the official result. Specific market rules (e.g., top batsman) may vary — see the terms in your pk345 bet slip at the time of placing the bet.

Aviator at pk345 is a crash-style game. You place a bet before each round. A plane takes off and a multiplier climbs — 1.1×, 2×, 5×, sometimes much higher. You must click "Cash Out" before the plane flies away (the crash). If you cash out at 3.5×, your bet is multiplied by 3.5. If the plane crashes before you cash out, the bet is lost. You can place two simultaneous bets per round and cash each out independently. Rounds last under 60 seconds. Visit the Aviator page to learn more.

Yes. Aviator at pk345 uses a provably fair algorithm — each crash point is determined by a combination of a server seed and a client seed generated before the round begins. After each round, the seeds are revealed and can be independently verified to confirm the result was not manipulated. The crash point cannot be altered after bets are placed. This transparency is why Aviator has become one of the most trusted crash games among Pakistani players.

If your Cash Out command arrives at the pk345 server after the plane has already crashed, the round result stands as a loss regardless of when you clicked. This is why a stable, low-latency internet connection is important for Aviator. We recommend using your mobile data rather than public Wi-Fi for Aviator sessions, as public Wi-Fi introduces unpredictable latency. If you consistently experience lag on Cash Out, contact pk345 support to troubleshoot your connection.

Teen Patti at pk345 is the classic three-card game you know from family gatherings — but played live with a real dealer and real PKR. Join a table, place your ante bet, receive three cards, and choose to play or fold. The best three-card hand wins the pot. Multiple table stakes are available from Rs 50 up to high-limit rooms. Visit the Teen Patti page for full game rules and available tables.

Virtual Sports at pk345 are computer-simulated sporting events — cricket, football, horse racing, and more — that run every few minutes around the clock, 24/7. The results are generated by a certified Random Number Generator (RNG). You bet on them exactly as you would real sports markets — match winner, over totals, first scorer, etc. They are ideal for players who want sports betting action outside of live match schedules. See the Virtual Sports page for available markets.

Yes. pk345 Ludo matches you with real Pakistani players in live multiplayer rooms. Choose a stake room, join the table, and play the Ludo you grew up with — the winner takes the PKR prize pool. Rooms are available from Rs 20 stakes up to premium high-stakes tables. Visit the Ludo Games page for available rooms and current active player count.

Every bet you place at pk345 earns loyalty points. Points accumulate and unlock VIP tiers: Bronze (entry level), Silver, Gold, Platinum, and Diamond. Higher tiers come with better reload bonuses, priority withdrawal processing, a personal VIP account manager, exclusive Pakistani player events, and higher maximum bet limits. Your tier is reviewed monthly — meet the points threshold and you are automatically upgraded. Drop below the threshold and you may be moved down after a 60-day grace period. See full tier details on the VIP Club page.

Log in to your pk345 account and navigate to the VIP Club section of your dashboard. Your current tier, total points balance, and the points required for the next tier are displayed. Points update in real time after each qualifying bet is settled — there is no waiting period for points to appear.

Log in to pk345, go to Account Settings, and select Responsible Gaming. Choose daily, weekly, or monthly deposit limit and enter your chosen PKR amount. Confirm with an OTP and the limit takes effect immediately. Reductions are instant. Increases have a mandatory 7-day cooling period built in to protect you from impulse decisions. See the full Responsible Gaming page for all available tools.

Self-exclusion permanently suspends your pk345 account and removes you from all marketing. It is the strongest tool available and is valid for a minimum of 6 months. To request it, contact pk345 support via live chat or email support@pk345.click with the subject "Self-Exclusion Request". Your real-money balance is refunded within 5 business days. Reinstatement after 6 months requires a review by our responsible gaming team.

Yes. Use the Cool-Off Period tool in Account Settings → Responsible Gaming. Choose from 24 hours, 7 days, or 30 days. During the cool-off you cannot deposit or bet, but you can still log in to view your history. Your balance is fully preserved and accessible again when the cool-off ends. Cool-off activates instantly and cannot be cancelled once started.

pk345 is a fully optimised mobile web platform — it works on any Android or iOS smartphone browser with no app download needed. Add pk345.click to your home screen via your browser's "Add to Home Screen" option for one-tap access that behaves exactly like a native app. This means you always have the latest version automatically, with no manual updates required and minimal storage used.

Try these steps: clear your browser cache and cookies, switch from Wi-Fi to your mobile data (or vice versa), close other apps running in the background, and make sure your browser is up to date. pk345 is optimised for Chrome on Android and Safari on iOS — these browsers generally give the fastest load times. If the platform is slow across all devices and connections, it may be a temporary maintenance window — check pk345's latest announcements or contact support for a status update.

The fastest way to reach pk345 support is via the live chat icon at the bottom of the screen — available 24/7 with an average first response time under 2 minutes. For non-urgent queries, email support@pk345.click. Please include your registered mobile number and a brief description of your issue in every support message to speed up the resolution. Our support team handles queries in both English and Urdu.

If your connection drops during a live game round at pk345, the server continues to process the round. When you reconnect, your bet is settled based on the actual outcome — disconnection does not void a bet. For Aviator specifically, you can set an Auto Cash Out before the round begins, which executes automatically even if your connection drops. If you believe a disconnection resulted in an incorrect settlement, contact pk345 support with the date, time, game, and approximate bet amount within 24 hours.

Contact pk345 support via live chat or email at support@pk345.click and request account closure. Before closing, any real-money balance is refunded to your registered payment method. Please note that if the reason for closure is related to problem gaming, self-exclusion may be more appropriate as it also prevents you from re-registering during the exclusion period. Account closure for other reasons does not prevent you from registering again in future.